We cannot accept a report of a failing configuration that is not up to date. *NOTE* If you have not already done so, please update your BIOS and Display Driver to the latest version available. Just copy and paste the below list and put in relevant information (completely!). Please submit the following information into this thread so that we can continue to document all possible instances of it.
Even if you have already submitted this info in some of our other black-screen threads, feel free to submit it here too. NOW! Even if you are not willing to send us your system, and would just like to inform us that you have a black-screen issue. If you are willing to do this, you should be aware that we will keep your system for an extended period, and will compensate you by replacing your setup. This means, we want you to ship us (at our expense) - the System (desktop or laptop), display (TV, monitor) AND the cable (hdmi, dp, dvi, vga) used by your system when it starts to have a blackscreen failure. If you are one of these users (or a business) experiencing a consistent black-screening issue as mentioned above, we would like to procure your COMPLETE system configuration. What we at Intel® are asking now though is 2-fold. The issue is complex, but in this particular case - it stems from the fact that two users with the same configuration are not guaranteed to have the problem, it varies from user to user, system to system, display to display. We have ordered exact-matching systems, displays and cables - and matched our configurations to those of the users having problems, and we are completely unable to reproduce the problem. We have run into a stumbling block in fixing this issue, and that is that we are unable to reproduce the symptoms above. Computers idling, going into sleep or hibernation.
Users, for various reasons - seem to have issues with OEM systems (and Intel® NUC's) losing their display for different events. For a very long time now we've been trying to track down, diagnose, and correct an issue that seems to be happening all across the board with Intel® Graphics.
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